Last reviewed 18 February 2025

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.

This Website Will:

• Remember what is in your shopping basket
• Remember where you are in the order process
• Remember that you are logged in and that your session is secure.
• You need to be logged in to complete an order.

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Information that we capture:

We automatically receive and save certain types of information whenever you interact with this website. We use the information to monitor website traffic and to assist with the navigation and user experience of the website.

Information that we will automatically receive includes:

• Requested URL (the page on our website you are currently viewing)
• IP (Internet Protocol) address (this may or may not identify a specific computer)
• Referring URL (the name of the website where you clicked a link to the Bristol SU website e.g. Google Search, Instagram etc.)
• Software (browser/operating system) used to access the page e.g. Google Chrome, Firefox etc.
• Date and time pages were visited
• The device used to access our website e.g. desktop, iPhone SE etc.

This information isn't generally linked to you specifically, and tends to be used to find out more about how our website is used.

Demographic and statistical information about user behaviour may be collected and used to analyse the popularity and effectiveness of the website. Any disclosure of this information will be in aggregate form and will not identify individual users.

Bristol SU also uses services from Google on this website (Google Analytics, Google Webmaster Tools) to measure and analyse visitor information.

Tracking cookies for Meta products (Facebook, Instagram etc.) and Snap Inc (SnapChat) are used to understand more about our website users. If you actively use the above services we may use this information to tailor our advertising and to analyse the performance of our adverts.

Bristol SU also uses more in-depth analysis tools like HotJar to capture usage information about our websites including recordings of user sessions and pop up surveys. This information is used to improve our service and resolve website issues and don't provide your personal information without explicitly asking.

Bristol SU will not (nor will it allow any third party to) use the statistical analytics tools to track or to collect personally identifiable information of visitors to this website. Bristol SU will not associate any data gathered with any personally identifying information from any source as part of our use of the statistical analytics tools.

Control web browser cookies:

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Many third party websites offer you the opportunity to opt-out of their tracking and retargeting systems. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.